Privacy Policy

HIMARK is a South African strategy, systems and transformation business. This policy applies to visitors to this website, people who contact us or use the HIMARK Concierge, prospective clients, and job applicants who submit information through the site.

It covers website interactions and related enquiries. A separate client agreement or privacy notice may govern information handled in a client engagement.

We receive information you choose to provide, such as your name, contact details, organisation, role, enquiry, project context, areas of interest, and messages. Our guided contact form can also collect your answers about a challenge, its timing, impact and readiness so our team can understand the enquiry. If you apply for a role, we receive the details and CV you submit.

When you use the Concierge, we receive your question and the recent messages needed to answer it in context. If you use voice input, your browser handles speech recognition and speech output; the resulting text can be sent as a Concierge message. The current website keeps Concierge conversation history in the open page rather than storing it in browser storage.

Like most websites, our hosting and security systems may receive technical information such as IP address, browser and device details, request time and pages requested. The contact and Concierge services also use a short-lived, hashed representation of an IP address to limit abuse. We do not use this information to build an advertising profile.

We use information to respond to enquiries, assess whether and how we can help, communicate about potential work, process job applications, provide Concierge answers, operate and secure the website, prevent misuse, and improve the relevance and reliability of our services.

Depending on the circumstances, processing may be based on your consent, steps taken at your request before an agreement, performance of an agreement, a legal obligation, or a legitimate interest that is consistent with applicable law and your rights. We do not treat a website enquiry as permission for unrelated marketing.

Information may be handled by providers that support website hosting, email delivery, the configured AI service used for some Concierge answers, and our lead management system when that integration is configured. Concierge questions and recent conversation context may be sent to the configured AI provider to produce an answer. A fallback can use HIMARK's own website knowledge when no provider is configured.

We share only what is needed for the relevant service, and may also disclose information where law requires it or to protect the website and its users. We do not claim that every provider is located in South Africa. Where information is processed across borders, we will apply the safeguards required by applicable South African privacy law.

If you contact us, we may follow up about your enquiry using the details you provided. If we send optional marketing communications in future, you may ask us to stop. Transactional or service messages related to an active enquiry or relationship may still be sent when appropriate.

The site currently uses limited browser storage for essential functionality: remembering whether the initial loading experience has appeared during a browser session, saving an in-progress contact form during that session, and remembering your cookie choice locally. We have not configured analytics or advertising tracking in the current website.

Read the Cookie Policy for the current categories and controls.

We keep information only for as long as reasonably needed for the purpose for which it was collected, an active business relationship, dispute handling, or an applicable legal requirement. The period can differ between enquiries, applications and client records. Browser-session drafts end with the session or are cleared after a successful contact submission; consent choices remain until changed, removed or replaced by a new consent version.

We use reasonable technical and organisational measures appropriate to the information and the service. No internet transmission or system can be guaranteed completely secure. Please tell us promptly if you believe information submitted through the site has been misused.

Subject to applicable law, including South Africa's Protection of Personal Information Act (POPIA), you may ask whether we hold your personal information and request access to it, correction or deletion of inaccurate or unnecessary information, or object to or seek restriction of particular processing where the law permits. You may withdraw consent where processing depends on it. We may need to confirm your identity and may have to retain some information where law or a valid business need requires it.

Send requests to the address below. If you are dissatisfied with our response, you may contact South Africa's Information Regulator.

Links from this website to third-party sites are provided for convenience. Their privacy practices are governed by their own notices. This website is intended for business audiences and is not designed to collect information from children. If you believe a child has submitted personal information, contact us so we can review it.

We may update this policy when our services, website technology or legal obligations change. The date above indicates the latest version. Material changes to optional tracking will also require us to review the cookie preferences presented to visitors.

For questions about this page or a privacy request, email info@himark.co.za. Please include enough detail for us to identify and respond to your enquiry. Avoid sending sensitive information unless we have agreed a secure way to receive it.